RETURNS & EXCHANGES POLICY
1. Return Eligibility
- Items must be returned within 30 days of delivery
- Products must be:
- Unworn, unwashed & undamaged
- In original packaging with tags attached
- Accompanied by proof of purchase
2. How to Return
- Initiate your return at usagrimey.com/returns
- Print your prepaid return label (U.S. only)
- Securely package items
- Drop off at any carrier location
3. Return Costs
- U.S. returns: Free with prepaid label
- International returns: Customer pays return shipping
- Refund excludes original shipping costs
4. Refund Processing
- Issued within 5-10 business days after we receive your return
- Credited to original payment method
- Allow additional time for bank processing
5. Exchanges
For size exchanges:
- Return original item
- Place a new order for desired size
6. Non-Returnable Items
Final sale items including:
- Underwear & swimwear
- Accessories (unless defective)
- Custom/personalized products
7. Damaged/Defective Items
Contact us within 7 days of delivery:
- Provide order number & photos
- We’ll arrange a free return/replacement
8. International Returns
- Clearly mark as “RETURN” on customs forms
- Original duties/taxes non-refundable
- Use trackable shipping (not responsible for lost returns)
9. Store Returns
Online purchases cannot be returned to physical retailers.
10. Holiday Policy
Extended return window for gifts purchased:
- Nov 1 – Dec 24 (return by Jan 15)
For assistance: usagrimey.com/returns-help